Bryan Hellard Reviews: Fuzebox

According to the salesman, FuzeBox licenses from Vidyo its SVC (which he called Scalable Video Codec not coding) but uses something different for audio. That was immediately apparent because there were no audio issues during the call and I used my webcam’s microphone and desktop speakers.

Ease of use

Unfortunately, I was not given Host rights so I was just a user connecting to a meeting hosted by the salesman. I connected via an email link and that took me to Fuze’s website for an 8mb download. Note that once the Fuze Meeting program was installed, it was not automatically put in my computer’s startup routine. That’s always appreciated, especially if you are dealing with not-so-power users. Connection via iPad required downloading the app and input of a meeting number and user name. That’s it.

Quality of product

Due to SVC (as I was told), there is no ability to change bandwidth based on connection speed or quality. This absolutely wasn’t needed though as the video and audio quality was both excellent over the 30 minute call. There were no lip sync issues, even on the iPad. Nor was there lag between the image on the iPad and the image on my desktop. If there is significant lag on any of the devices, there is always the problem of people talking over one another. Not an issue here with my setup.

Pricing

FuzeBox has a couple of versions of FuzeMeeting listed on their website. The website www.fuzebox.com/pricing also has pricing listed for each version. Anything above Pro would be overkill for me as I wouldn’t see myself in meeting with more than four people on video. At $49/month it is about the right pricepoint. I was told by the salesman that it is not sold monthly though, only yearly and that’s a bummer. The host is only required to have a license so you can email invites out for meetings and the other parties only need to perform the install and they are ready to go. The Business version allows for twelve people on video and adds a couple other features not available on the Pro version as well as a couple of enhancements.

 Conclusion

One item of note: Salesmen frustrate me. Typically, I like talking to support staff, engineers or owners because they understand that I am looking at products both subjectively and objectively and won’t buy a product because of (insert marketing speak here). He automatically assumed his product was the best out there because it is the most used and even compared the product to Cisco, Polycom and Lifesize hardware endpoints. When I first got connected to the call (I was early, salesman was late) the salesman said “You have 10 minutes!”. I thought; “Seriously?” and went about the demo. Sales tactics aside, their product is top notch in both video, audio and data sharing. I would recommend it.

 

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3 comments

  1. I haven’t played around with this one too much, but from their advertising they really seem to be positioning themselves as much more than a Vidyo reseller. Aside from the audio, is this Vidyo with a Fuzebox makeover, or is there a lot of added value here? Or at least, did you see any in your 10 minute rush through? 😉

  2. David, The added value was 1) upfront pricing and 2) zero audio issues. Both are things that frustrate me with Vidyo.

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